Privacy Policy

Last Updated: March 2, 2026

Hey Fancy Designs ("Hey Fancy," "we," "our," or "us") operates this website and online store (the "Services"). Our store is powered by Shopify, which enables secure checkout and order processing.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with us, or make a purchase.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely through Shopify and payment processors)
• Customer service communications
• Reviews or other submitted content
• Information provided through pop-ups, checkout forms, SMS sign-ups, or account registration

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser and device information
• Pages viewed and time spent on site
• Referring websites
• Cart activity and purchase behavior

This information is collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use your personal information to:

• Process payments
• Ship products
• Send order confirmations and tracking information
• Manage returns or exchanges
• Respond to customer inquiries
• Resolve issues
• Improve your shopping experience
• Analyze store performance
• Display relevant advertisements
• Send promotional emails (if you opt in)
• Send SMS messages (if you opt in)
• Detect and follow up on abandoned carts
• Prevent fraud and ensure website security

We do not sell your personal information for monetary compensation.

3. Email Marketing

If you opt in to receive marketing emails, we may send promotional messages, product launches, restock notifications, and special offers.

You may unsubscribe at any time by clicking the “unsubscribe” link in any marketing email.

We use Klaviyo, a third-party marketing automation platform, to manage and deliver our email communications. Your information may be stored and processed through Klaviyo for this purpose.

4. SMS Messaging

If you opt in to receive SMS messages, you agree to receive recurring automated marketing and promotional text messages from Hey Fancy Designs at the mobile number provided.

These messages may include:

• Promotional offers
• Product launches
• Restock notifications
• Cart reminder messages

Message frequency varies. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchase.

You may opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact us at heyfancydesigns@gmail.com.

We use Klaviyo to manage and deliver our SMS communications.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies, including Shopify analytics, Klaviyo tracking, Meta Pixel, Google Analytics, and other marketing tools to:

• Measure website traffic
• Improve site performance
• Personalize advertisements
• Track conversions
• Keep track of items placed in your shopping cart
• Detect when a cart has been abandoned

Information collected through cookies may be used to determine when to send cart reminder messages via email or SMS, if you have opted in to receive such communications.

You can control cookies through your browser settings. Disabling cookies may impact certain site functionality.

6. Sharing Information

We may share your information with trusted third-party service providers that assist in operating our business, including:

• Shopify (ecommerce platform)
• Klaviyo (email and SMS marketing provider)
• Payment processors
• Shipping carriers
• Advertising and analytics providers
• Legal authorities when required by law

These service providers are given access only to the information necessary to perform their functions.

Text messaging originator opt-in data and consent will not be shared, sold, rented, or disclosed to any third parties for their own marketing purposes.

The above excludes SMS opt-in data and consent; this information will not be shared with any third parties.

7. Location Information

We may collect general location information, such as city or region, based on IP address or device information to personalize your shopping experience and marketing communications.

We do not collect precise GPS location data without your explicit consent.

8. Data Retention

We retain personal information as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

10. Children’s Privacy

Our Services are not directed to children under 16 years of age. We do not knowingly collect personal information from children.

11. Your Rights

Depending on your state of residence, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Opt out of targeted advertising
• Opt out of marketing communications

To exercise your rights, contact us at: heyfancydesigns@gmail.com

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Information

Hey Fancy Designs
Angier, North Carolina, United States
Email: heyfancydesigns@gmail.com

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