Returns & Exchanges

At Hey Fancy, every piece is handmade with care right here in North Carolina. Because our items are custom crafted and made to order, we keep our return process simple, fair, and personal.

If something is not right with your order, we are here to help. Please email heyfancydesigns@gmail.com and our team will personally review your situation and work toward a solution.

Our Current Policy

Since we are a newly launched small business, we handle returns and exchanges case by case to make sure every customer receives the best support possible while also protecting the handmade nature of our products.

We currently do not offer automatic returns through the website. Instead, please contact us directly and we will guide you through the next steps.

What Qualifies for Help

  • Your item arrived damaged
  • There was an error with your order
  • You received the wrong item
  • There is a quality concern with craftsmanship

Please reach out within 7 days of delivery so we can resolve things quickly.

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